At a Glance & FAQ

Answers to the most common questions

You can order from us from a net value of €350.00, on Sundays and public holidays from €500.00.
Many articles have a minimum order quantity, which is always included with the respective article in the shop or catalogue.

You can easily order from us directly via our online shop. Orders can be placed up to 2 p.m. the day before.

Please note that we create offers for 30 or more people. For smaller events please order online.
For events with 30 or more people, please use our contact form and we will make you an offer of your choice.

You will find our entire range and service portfolio in our catering catalogue

The delivery takes place on the agreed delivery date to the specified address.
Please take into account our grace period of +/- 30 minutes upon delivery.
We assume no liability in the event of force majeure.

Please let us know in advance if the delivery situation is difficult (floor, elevator, steps, etc.). Difficult set-up and dismantling conditions (unless previously communicated) will be invoiced separately.

The pick-up takes place on the next working day. The driver agrees the exact period with you upon delivery and notes this on the delivery note.

We require a time slot of at least 3 hours for pickup.

We take back the catering equipment (plates, bowls, etc.) unwashed. However, leftover food and rubbish must be removed beforehand. Please use the supplied gray transport boxes for this. Please pay attention to a complete return according to the delivery note.
Missing quantities and breakage will be invoiced separately.

We deliver our warm dishes in chafing dishes including fuel paste and serving cutlery.
Our soups come in an electronic soup pot including a ladle for serving. Crockery and cutlery is not included. This can be ordered from 80 people.

We only offer equipment and furniture from a net food value of €3,000.00.
Crockery, cutlery and glasses must be returned in their entirety in the transport boxes and racks provided. Any additional work involved in waste disposal and sorting will be calculated afterwards.

Missing or defective parts will be recalculated with the replacement value.
Heavily soiled tablecloths, serviettes or slipcovers that can no longer be cleaned are also recalculated at the replacement value. Shortfall invoices can be issued up to three weeks after the event.

Our service staff and bartenders have a minimum working time of 4 hours.
The calculation of the personnel is always based on the actual length of service.
If no event manager has been booked, the staff must be instructed on site by the customer (showing the premises on site, procedure, tasks, etc.).

From an order value of €1,000.00 we require a down payment
50% of the total order value (gross), due from the time the order is placed.

Our term of payment is 10 days without deduction.

In the case of pure food and equipment deliveries, you will receive the invoice upon delivery. Please transfer this afterwards. No cash payment or payment by credit card possible.

For events and orders with drinks and staff, you will receive the invoice after the event with the exact consumption/operating times.

Please send us a correct billing address, a change of billing address after the event has taken place will be charged with a flat rate of 10 €.

Subject to errors.
Our general terms and conditions of business and delivery apply. You can find them here.

Your contacts

Manuel Hauck

Managing director

“Creativity, fun and will are our attributes for success.”

Helena Richter

Leitung Catering & Events

“Careful planning, accuracy and conscientiousness will make your event a success.”

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