The General Terms and Conditions of NEO Catering GmbH apply to all contracts with our customers for the delivery of food and beverages as well as the rental of dishes / furniture, etc. Regardless of the location of delivery, as well as for the rental of event space. We deliver and rent exclusively on the basis of our general terms and conditions. Deviating conditions are only effective if they have been expressly agreed with us in writing in individual cases.

1. Prices
All prices are net plus VAT. If the period of 120 days between order acceptance and the start of the event is exceeded, NEO Catering GmbH reserves the right to change the price.

2. Order acceptance
All offers are subject to change until the order is accepted.

3. Number of participants
The client undertakes to notify NEO Catering GmbH of the exact number of participants and the definitive choice of food and drinks no later than 3 working days before the start of the event. This information is the basis for the final billing, except for agreed billing based on consumption or actual usage time, e.g. Drinks and staff.

4. Complaints
General defects can only be taken into account if the complaint is received immediately after receipt of the goods and dishes. The exchange of goods incorrectly ordered by the customer is not possible for food and luxury goods. NEO Catering GmbH assumes no liability for improper storage by the customer.

5. Obstacles to performance
If, due to circumstances beyond the sphere of influence of NEO Catering GmbH, delivery bottlenecks arise for individual ingredients, food, drinks or equipment, NEO Catering GmbH is entitled to deliver comparable ingredients, food, drinks or equipment.

6. Payment
Our deliveries are payable without any deductions within 10 days of delivery of the invoice, unless otherwise agreed on the invoice. For all orders, NEO Catering GmbH reserves the ownership of delivered goods until the purchase price has been paid in full.
For orders with a net sales volume of more than € 1,000.00

50% of the total estimated cost on account when placing the order
the rest upon receipt of the final invoice

7. Shortages, breakage and loss
The client is responsible for rented items from the takeover to return. The return is subject to change. Exact amounts of fractions and losses can only be determined after the cleaning process has been completed. In the event of damage or loss through the customer’s own fault, the costs of replacement or repair will be charged.

8. Rental conditions
All listed rental prices (regarding dishes, furniture, etc.) refer to a rental unit of 2 days excluding Sundays and public holidays. The pick-up days (delivery and return) count as a full day. If the customer uses the goods beyond a rental unit, NEO Catering GmbH is entitled to charge a full fee. The customer may not use the rental objects for other purposes and only at the agreed event location. If the customer does not return the rental item or returns it damaged, he is obliged to pay compensation.

9. Cancellation

If the client cancels the contract at the latest 28 working days before the start of the event, 25% cancellation costs of the agreed order value are due.

If the client terminates the contract 14 to 27 working days before the start of the event, 50% cancellation costs of the agreed order value are due.

If the client terminates the contract 6 to 14 working days before the start of the event, 75% cancellation costs of the agreed order value are due.

If the withdrawal is made less than 6 working days before delivery, 100% of the order value is due.

If the service is in connection with the rental of an event space, NEO Catering GmbH reserves the right to charge the room rental in accordance with the list price in the event of cancellation after the contract has been concluded (if the rental is no longer possible).

For products that are rented or purchased especially for an order, separate cancellation conditions can be agreed within a contract.

10. Withdrawal
If an agreed advance payment or security deposit is not made, NEO Catering GmbH is entitled to withdraw from the contract. Furthermore, NEO Catering GmbH is entitled to extraordinarily withdraw from the contract for objectively justifiable reasons. Insofar as NEO Catering GmbH is not the owner of an event location or the equipment brought in, NEO Catering GmbH is not liable for non-fulfillment of the contract insofar as this is due to the circumstances of the person or company of the event room or equipment owner. In this case, NEO Catering GmbH reserves the right to withdraw from the contract without any obligation to pay compensation.

11. Obligation to pay compensation
Exhibits or other items, including personal items, are in the event rooms at the customer’s risk. NEO Catering GmbH assumes no liability for loss, destruction or damage, including financial loss, except in the case of gross negligence or intent. If the customer is an entrepreneur, he is liable for all damage to buildings or inventory caused by event participants or visitors, employees, other third parties in his area or himself. We expressly point out that every event inevitably leads to wear and tear on the interior of the respective event location. In the case of particularly sensitive interiors, the customer must point this out to us and, if necessary, remove the interiors at our request or protect them separately.

12. Place of jurisdiction and place of performance
The place of jurisdiction and place of performance is Hamburg. Our general terms and conditions are recognized when the order is placed. Changes and deviations from these contractual conditions must be in writing to be effective.